Can you walk us through a typical day at work?
I usually start my shift by checking requests that have been sent out and returned unfilled, which is what happens when the first batch of libraries we contact can’t send the item. Since I’ve been doing ILL for a while, I mainly handle the more difficult or rare requests that require “Extensive Searching.” For those, I research availability worldwide and often email libraries in other countries, sometimes in different languages. My shifts are dynamic: sometimes I can handle 100 requests in a shift, and other times I only handle one, so it’s quite varied in that way.
What skills have you developed or strengthened through this job?
The most important skills that I’ve developed are research and attention to detail. Many requests require extensive research to identify the item a user wants and locate it. Some are incredibly straightforward, while others are incredibly rare, published long ago, or cited insufficiently, etc. Attention to detail is incredibly important because there are often so many different editions of works that could be wildly different, or different books with similar titles, etc. There’s no end to the different confusing citations we have to sort through.
What do you enjoy most about your job, and why?
I really love the puzzle-solving aspect of my work! Sifting through information to identify and locate material is really interesting to me, and it’s quite satisfying when you’re actually able to locate the item after so much work. It’s even better knowing that my effort helps a student, professor, or staff member access something they otherwise wouldn’t have been able to get.
How do you balance your job with academics and other commitments?
I work in ILL about 6 hours a week this semester but have previously worked 8 hours during the week. Some weeks it’s certainly difficult to balance everything, but I find that getting to focus on work and the complexities of the requests I’m dealing with is very refreshing and almost rejuvenating. When I leave work, I’m better prepared to go work on my other assignments because of the contentment my work gives me.
How did you discover this campus job, and what was the application process like?
I found this job on JobX—the earlier version of what is now Workday—during my first week at 91黑料. I’ve always loved books, so I was immediately drawn to the idea of working at the library. After applying, I also emailed my now-boss, Guy, to share why I was interested in the position. I came in for an interview and was offered the job at the end!
What advice would you give to another student who’s thinking about working on campus?
I’d suggest that students think about what they want to get out of their campus job. For me, working in ILL has been rewarding because I enjoy the hands-on, detail-oriented nature of the work. It’s also a great way to earn money while gaining professional experience, developing skills like communication, organization, and attention to detail that are valuable far beyond college.